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MailGate Support Issues

Q. Does MailGate run on Windows Vista?
A. MailGate can run on Windows Vista; however, due to Vista's changes in the installation and running of services, MailGate is unable to run as a Windows service.

You will need to log onto Windows and run the MailGate application in order to access its services, rather than having MailGate running as a service without being required to log on. Also, the Remote Admin service is not operational.

Disabling UAC
To get MailGate running you will need to disable UAC (User Account Control), which removes the necessity of confirming whether a particular application should be allowed administrator rights.

Note: Disabling UAC causes your system to become less secure.

  1. In Windows click on 'Start', then 'Control Panel', and double-click on 'User Accounts'.
  2. Click on 'Turn User Account Control (UAC) on or off'.
  3. Uncheck the box and reboot the machine.

Installing MailGate
  1. Download the MailGate installation file (mgatex86.exe).
  2. Right-click on the MailGate installation file, select 'Properties', select the 'Compatability' tab.
  3. Check the 'Run this program in compatibility mode for' box, and select 'Windows XP' from the drop-down menu.
  4. Double-click on the installation file and complete the installation.

Before you start MailGate
  1. Click on 'Start', then 'Control Panel'.
  2. Double-click on 'Administrative tools', then 'Services'.
  3. Find the 'MailGate Mail/Proxy' service, right-click on it, and select 'Stop'.

First start of MailGate
  1. Start MailGate.
  2. Click on 'Gateway', then 'Run as Service'.
  3. Close MailGate.
  4. Start MailGate.


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