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MailGate Support Issues
Q. How do I upgrade MailGate?
A. To upgrade MailGate, do the following:
Before you start
If you have an existing 3.3, 3.4 or 3.5 version of MailGate, upgrading is free of charge. Upgrading from a version earlier than 3.3 requires the purchase of an upgrade license.
More information about upgrading from earlier versions can be found here.
Upgrading
- Stop the MailGate service by clicking on the red traffic light icon.
- Close MailGate and any other MailGate applications - such as the Log Viewer.
- Run the downloaded installation file (mgatex86.exe):
During installation you will be presented with a list of check boxes for all available extensions. Just check the box(es) for the extension(s) you wish to install. Note, any extensions you don't have a license key for are installed as 30-day trial versions.
Any extensions that you install should be visable on the 'Extensions' branch on the main window. By default they are not enabled and appear grayed-out; just right-click on them and select the 'Enabled' option to enable them.
Note: Upgrading should not affect your existing settings. If you are concerned, you can always back up your settings beforehand.
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